Terms and Conditions

Terms and Conditions

These Terms and Conditions set out how our platform was operated, how players used the services, and the standards that applied to account access, payments, verification, security, and responsible play. Our platform was operated by Genesis Global Limited, a company registered in Malta, and held B2C gaming licences from the Malta Gaming Authority under licence number MGA/CRP/314/2015 and the UK Gambling Commission. The casino is closed and this document is presented as a historical legal record of the services that were available.

By using the platform, a player accepted these Terms and agreed to follow the rules that governed registration, gameplay, deposits, withdrawals, and account conduct. We expected every player to read this page carefully before opening an account or placing a bet. These Terms applied together with any related policies covering privacy, cookies, verification, and responsible gambling.

Operator and licence information

Our platform was run by Genesis Global Limited, with its company registered in Malta. We offered services in selected markets including the United Kingdom, Canada, Nordic countries, and parts of Europe, and processed transactions in GBP, EUR, USD, CAD, and ZAR. The platform operated under the oversight of the Malta Gaming Authority and the UK Gambling Commission, and the licence number associated with the Malta Gaming Authority was MGA/CRP/314/2015.

Following the parent company’s bankruptcy and insolvency proceedings, the UK Gambling Commission suspended operations and the Malta Gaming Authority cancelled the gaming licence. Both licences were permanently revoked after the financial collapse. As a result, the casino is closed and players can no longer use the historical services described on this page.

Eligibility and account use

Players were required to be at least 18 years old and to meet all local legal and regulatory requirements that applied in their place of residence. Account creation was restricted to eligible individuals who could provide accurate registration details and who could satisfy identity and payment verification checks. A player was responsible for keeping their account information current and for ensuring that all details submitted during registration remained true and complete.

Only one account per player was permitted unless we expressly approved otherwise. We reserved the right to refuse registration, suspend an account, or close an account where we identified duplicate accounts, false information, security concerns, misuse, or any breach of these Terms. Account credentials were personal to the registered player and had to be protected with care.

Payments and deposits

Our platform supported Visa, Mastercard, Skrill, Neteller, ecoPayz, and Paysafecard. The standard minimum deposit for these methods was 10. Deposit processing and availability could vary by payment provider, account status, and verification status. Players were responsible for using payment methods held in their own name and for ensuring that funds used for play were lawful and available.

We could apply checks before accepting deposits or before allowing certain activity on an account. Payment availability could differ by market, device, or account verification state. Players had to follow the limits, conditions, and restrictions that applied to the payment method they selected.

Withdrawals and verification

Withdrawals were subject to identity and payment verification before the first payout. Players had to provide photo ID, proof of address, and proof of payment ownership before a withdrawal could be released. We used these checks to protect accounts, comply with legal obligations, and reduce fraud and misuse.

Our stated withdrawal timing was that e-wallets took instant to 24 hours, while cards and bank transfers took 1 to 5 business days. These timeframes were indicative and could be affected by verification, internal review, banking processes, and method-specific rules. Where a player had not completed verification, we could suspend or delay withdrawals until the required documents had been reviewed and accepted.

A withdrawal could be refused, delayed, or reversed where a player breached these Terms, where fraud was suspected, where the account information was inconsistent, or where regulatory obligations required additional review. Players remained responsible for providing accurate payment ownership details and for using only approved withdrawal routes.

Games, providers, and platform content

Our catalogue included jackpots, video slots, RNG tables, and live dealer games. We worked with established providers including NetEnt, Microgaming, Play’n GO, Evolution Gaming, Quickspin, and Yggdrasil. Game availability could vary over time, by jurisdiction, or by technical conditions. The platform was designed to provide a responsive HTML5 web experience for iOS and Android without mandatory app downloads.

Any game rules, payout displays, feature explanations, or promotional references associated with individual titles formed part of the player’s practical use of the platform. Players remained responsible for understanding the mechanics of the games they selected, including volatility, features, and game-specific restrictions.

Bonuses and promotional offers

The historical welcome package was the primary bonus offer. It included bonus funds of up to 1000 and 50 to 200 Free Spins on selected slots. Where a bonus was displayed or activated, it remained subject to the rules attached to that offer, including eligibility, activation requirements, and any market-specific restrictions.

Bonuses were designed to support player engagement but they did not remove a player’s obligation to read the relevant terms before participation. If a bonus was tied to a deposit or a particular game category, the player had to comply with the associated conditions. We could withhold or cancel bonus benefits where an account was not eligible, where multiple accounts were involved, or where abuse of promotional systems was identified.

Mobile use

Our platform was built on responsive HTML5 technology and could be accessed through modern mobile browsers on both iOS and Android devices. Players did not need to download a mandatory app to access the core experience. Mobile access was intended to mirror the desktop experience as closely as possible, subject to screen size, device capability, and browser performance.

Players using mobile devices remained subject to the same rules, verification standards, payment checks, and responsible-gambling controls that applied to desktop access. Device compatibility and connection quality could affect gameplay, cashier access, and live dealer performance.

Security and account protection

We used 128-bit SSL encryption and PCI DSS-compliant gaming infrastructure to support security and payment handling. These controls were intended to protect data in transit and to support the safe operation of account, payment, and gameplay services. Players also had responsibilities: they needed to protect their login details, use secure devices, and avoid sharing account access with anyone else.

If we detected suspicious activity, attempted tampering, unusual login patterns, or conduct suggesting compromise, we could take protective action. That action could include requesting further verification, temporarily restricting access, or reviewing recent transactions and gameplay activity. We treated security as part of the wider duty to protect both the account holder and the integrity of the platform.

Responsible gambling

Responsible gambling tools formed part of the historical service offering. Players could use deposit limits, session reminders, wagering and loss limits, cool-off periods, and permanent self-exclusion. These tools were intended to help players stay in control of their activity and to reduce the risk of harm.

We expected players to use these controls whenever they felt it was appropriate. Where a player chose to cool off or self-exclude, the relevant restrictions applied for the period selected or, in the case of permanent self-exclusion, until the restriction could no longer be reversed. Players were responsible for acting early if gambling stopped being fun or began to feel difficult to manage.

VIP and loyalty features

The platform historically offered a multi-tier loyalty program. Benefits could include account managers, exclusive bonuses, faster withdrawals, prize draws, and personalized gifts. Access to such features depended on the account’s standing and on the criteria associated with the relevant tier.

Any loyalty or VIP benefit remained subject to account compliance, eligibility checks, and the continued operation of the platform. These features were privileges, not guarantees, and could be modified or withdrawn in line with the applicable rules and account status.

Prohibited conduct

Players were not permitted to abuse the platform, exploit errors, use stolen payment details, create fraudulent accounts, manipulate promotions, or attempt to interfere with the fairness or security of the services. Any attempt to circumvent limits, verification checks, or technical restrictions could result in immediate suspension or closure of the account.

We also prohibited behaviour that undermined responsible gambling controls, including attempts to bypass self-exclusion or to misrepresent identity or residence. Where necessary, we could retain or review records to assess suspected abuse, compliance issues, or payment disputes.

Liability and service changes

We reserved the right to update, pause, restrict, or withdraw services where required by law, regulation, security considerations, payment-provider limitations, or operational changes. The availability of any feature, game, payment option, or support channel could change without notice when necessary to maintain safe and compliant operations.

Players accepted that the use of online gaming services involved technical and transactional risk, including interruptions caused by devices, browsers, networks, or third-party providers. Where a problem affected an account, a game session, or a payment process, we could investigate the matter using the records available to us.

Support and contact

Historical support channels included 24/7 Live Chat, email ticketing, and international telephone lines. Players were expected to use the available support route for account help, payment questions, or verification requests. Support communications formed part of the service record and could be used to resolve account issues or confirm instructions.

Closing note

These Terms describe the historical operation of our casino platform. The casino is closed, the licences were revoked following insolvency, and no live player services remain available under this operator. This page exists to preserve the applicable legal information in a clear and structured form for readers who need the historical record.