Our Editorial Policy

Our editorial policy sets out exactly how we research, write, verify and maintain the content published across our platform. It applies to every casino review, bonus explainer, payment guide and responsible-gambling resource we produce, and it is maintained by the Vegas Hero editorial team.

We write for players in the United Kingdom, Canada, the Nordic countries and parts of Europe, and we hold our reporting to a single standard: accuracy first, clarity always. The procedures below describe the practices we actually follow.

Who Writes and Maintains Our Content

All platform content is produced and reviewed by our in-house editorial team, made up of iGaming specialists who track licensing, product and payment developments across the markets we cover. Each page is assigned to a writer and checked by an editor before publication, and any page that describes a live product feature is re-checked before it goes out.

We write in the first-person voice of the platform because our team stands behind every claim we publish. When a topic falls outside a writer’s area, it is escalated to a colleague with the relevant specialism so that the published guidance reflects genuine subject knowledge rather than generic copy.

How We Source and Verify Facts

Every factual statement we publish is drawn from administrator-approved records and is confirmed before it appears on the page. This includes the details we report about our operating company, licensing history, currencies, game providers, banking options and player-protection tools.

For context, the records we work from cover:

• Operating company: Genesis Global Limited, a company registered in Malta.
• Licensing: B2C gaming licences historically held with the Malta Gaming Authority (MGA) under licence number MGA/CRP/314/2015 and the UK Gambling Commission (UKGC).
• Supported currencies: GBP, EUR, USD, CAD and ZAR.
• Game providers: NetEnt, Microgaming, Play’n GO, Evolution Gaming, Quickspin and Yggdrasil, spanning jackpots, video slots, RNG tables and live dealer games.

Where a detail cannot be confirmed against our records, we leave it out rather than fill the gap with an estimate. We do not import figures from other brands, and we do not restate marketing claims we cannot substantiate.

How We Report Historical and Status Changes

Accuracy includes reporting change honestly. Our records show that the parent company, Genesis Global Limited, declared bankruptcy and filed for insolvency. Following that financial collapse, the UK Gambling Commission (UKGC) suspended operations and the Malta Gaming Authority (MGA) cancelled the gaming licence, and both licences were permanently revoked.

Because of this, the casino is closed, and our policy is to describe it accurately as historical rather than as an active operator. When the status of any product, licence or feature changes, we update the affected pages to reflect the current reality instead of leaving outdated claims in place.

Accuracy in Product, Bonus and Payment Content

When we describe products and offers, we report only what our records support. For example, the welcome package documented in our records offered matched bonus funds up to 1000 alongside 50 to 200 free spins on selected slots.

Banking content follows the same rule. Our records list Visa, Mastercard, Skrill, Neteller, ecoPayz and Paysafecard, each with a standard minimum deposit of 10, and a withdrawal timeline in which e-wallets ranged from instant to 24 hours while cards and bank transfers took one to five business days. Identity verification, including photo ID, proof of address and proof of payment ownership, was required before a first withdrawal. We present these details plainly so readers understand the process rather than a simplified version of it. Our detailed deposit guide and withdrawal guide follow these same sourcing standards.

Corrections and Updates

We treat corrections as a core part of editorial quality, not an afterthought. When we identify an error, or when a reader flags one, we assess it against our records and update the page. Material corrections are made as soon as they are confirmed.

We also review published pages on an ongoing basis so that licensing status, product availability and banking details stay aligned with the facts. Our aim is that any page a reader lands on reflects the most accurate information we hold at the time of reading.

Responsible Gambling in Our Editorial Standards

Player safety informs how we write. Where we describe safer-gambling tools, we cover the measures our records document, including deposit limits, session reminders, wagering and loss limits, cool-off periods and permanent self-exclusion. We keep this guidance factual and easy to act on, and we point readers to our dedicated responsible gambling resource for the full detail. All of our content is intended for an adult audience aged 18 and over.

Security and Data

Our records document the use of 128-bit SSL encryption and PCI DSS-compliant gaming infrastructure, and we report security topics with the same discipline we apply everywhere else: describing what the records support and avoiding speculation about anything they do not.

Language and Localisation

We publish for several markets, and our policy is to write in natural, local terminology, spelling, currency and number formatting for each audience rather than translating word for word. Official names, licence identifiers and company details are kept exact across every language so that the underlying facts never drift between versions.

Questions About Our Content

If you have a question about how a page was researched, or you believe something needs correcting, we want to hear about it. You can learn more about our team and standards on our about page, and browse common queries in our frequently asked questions. We review every substantive query and act on it in line with the procedures above.